Payment Strategy & Operations

Application ends: September 30, 2021
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Job Description

Job Description

Reporting to Head of Payments & Digital Goods Malaysia, you will be responsible for:

  • Internalizing and deeply understand Lazada’s mission and strategies, as well as the mission and objectives of the wallet team. Distill vision and strategy for the team, get all members of cross-functional team aligned to deliver on the Wallet roadmap.
  • Develop strategy and tactics to drive substantive and measurable change in adoption rate, usage, penetration and scale through internal operations and product enhancements
  • Work with local and regional product and tech teams to build and improve the core user experience for eWallet payments at Lazada
  • Challenge all members of cross-functional team (tech and product development) to think boldly and creatively and then to funnel that energy into concrete products and execution plans
  • Develop new ideas, business and solutions opportunities for eWallet with an eye towards improving experience and loyalty among users
  • Monitor and measure launched products and feed insights back into product development process.
  • Clearly communicate product plans, benefits and results, as appropriate, to a spectrum of audiences, from internal partners to all stakeholders
  • Liaise with internal stakeholders (e.g. marketing, category team, traffic, designer) for support to plan & execute eWallet programmes

Job Requirements

  • At least 5 years of eCommerce platform – Commercial Experience
  • Need to understand nuances/dynamics of Malaysian eCommerce and eWallet market
  • Strong network of contacts
  • Experience in business and data analytics tools such as Excel and PowerPoint
  • Strong logical thinking, space imagination and design ability
  • Ability to work in a regional matrix and with stakeholders on a variety of levels, enforcing standards and guidelines
  • Exceptional relationship management and negotiation skills
  • Strong organizational and communication skills
  • Independent and self-driven
  • Go-getter attitude