Clinic Assistant

Soundlife Hearing
Full Time

Job Description

Are you ready to embark on a truly extraordinary journey in the world of audiology? If you are seeking a career that&#;re not your typical healthcare setting. We are all about innovation, fun, and above all, creating an exceptional experience for our clients.

Introducing the role of Clinic Assistant – where you&#;re a fan of breaking the mold and making a difference in people’s lives while having a blast, then you are the perfect fit for us!

About the Company
Soundlife Hearing is a hearing healthcare center, which offers hearing tests and hearing aid as a solution for hearing loss. We serve hearing-impaired people of all ages, particularly the elderly group.

About the Job:
• Full-time
• 6 Working Days (9.15 am to 5.45 pm)
• EPF + Socso, Medical / Leave Benefit
• Living sages subsidy
• Salary is based on experience and determined by performance
• Training, company dinner, and trip

You are responsible for making sure Soundlife Hearing is a happy and peaceful place to work, as well as making our customer feels homey.

Key Responsibilities:

• Greeting patients and customers in a friendly and professional manner.
• Assisting patients with registration processes.
• Scheduling appointments and managing the clinic’s appointment system.
• Handling phone calls and responding to inquiries regarding appointments, services, and general information.
• Recording customer interactions in our system for proper documentation.
• Performing daily administration tasks such as processing payments, data entry, handling shipments, inventory, filing, etc.
• Ensuring the cleanliness and tidiness of the reception and waiting area.
• Supporting and working closely with audiologists to ensure a seamless patient experience.
• Follow up with customers about our service consistently and ask for reviews.

Job Requirements:
• Required language(s): Candidate must be able to converse well in English & Malay. Being able to speak different Chinese will be considered first.
• Minimum 1 year of work experience in the retail or clinic field.
• Experienced working in customer service line will be an added advantage.
• Good in using Microsoft Office suites.
• Patient and friendly attitude.
• Have a strong passion for learning new technology/apps.
• Positive-minded, can work independently as well as in a group.
• Responsive and a team player.
• Well organized and able to work according to SOPs.
• Able to travel within the Klang Valley area minimally for administration work purposes.

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