Customer Success Specialist (Banking)
Teleperformance
Job Description
Overview
You will be working great with other team members in identifying better ways in providing better customer support in this role.
Job Highlights
- Diverse and Inclusive work environment
- Great Benefits including 13th month bonus
- Opportunities for Career Growth through up-skill programs
Job Description
- Provide timely support to customers through available communication channels (inbound, outbound calls and email)
- To cross-sell additional Bank products and services
- Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter
- Processing payment and client information in a manner that is precise and safeguards the customers personal and payment information’s
- Pro-active support to customers to prevent damage to brand loyalty
We Provide
- Shift and language allowance
- 13th Month bonus
- Performance Bonus
- Medical insurance ，dental & optical allowance
- Attractive training and promotion
- EPF，SOCSO，EIS
- Diversity & multi racial culture
- Multiple joining dates available ; contact us to find out more
Requirement
- Candidate must be fluent in English in teems of reading, typing, speaking.
- Candidate must have minimum 1 year of customer service / banking industry related experience.
- Candidate must be able to work in Malaysia, Kelana Centre Point, Petaling Jaya
- Candidate must be able to accept rotational shift.
Who is Teleperformance Malaysia?
Teleperformance in Malaysia is a multilingual hub that supports services in more than with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.
