Team Lead – MAND / ENG (Banking)

Full Time

Job Description

Job Highlights

  • 13 month bonus
  • Young, energetic and supportive team!
  • Diversified and inclusive culture, integrity and high performance

If you have proven 1 year BPO supervisory experience / 2 years Banking experience. We have something for you!


Job Responsibilities

  • Able to handle customer’s escalation efficiently by determine the direction of a particular customer’s complaint.
  • Problem solving and collaboration between internal and external parties to provide excellent customer service and achieve customer satisfaction.
  • Communicating goals from Management Team to the ground.
  • Manages and develops a team of assigned Agents to meet and exceed performance, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support, and education.


  • Language allowance
  • 13th Month bonus
  • Performance Bonus
  • Medical insurance ,dental & optical allowance
  • Attractive training and promotion
  • Diversity & multi racial culture


  • 1-year BPO supervisory experience. Preferably someone with minimum 3 years Banking experience.
  • Bachelor’s degree or above.
  • Language proficiency in English is mandatory. Preferably if can speak fluently in Mandarin

    *Only Shortlisted candidate will be contacted.

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

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