Resort Box Office Executive

Genting Malaysia Berhad
Full Time

Job Description

Job Descriptions:

  • Coordinate the onsite daily ticketing needs and functions.
  • Provide and lead training for all onboarding and/or refresher courses for RBO
  • Most work will be required to be performed within a ticketing and office environment, managing data, cash, POS systems and crew members.
  • Ensure processes and checks are in place for the opening and closing of the ticketing counters ensuring the appropriate check lists have been followed.
  • Recognize RBO crews for the successful demonstration of product knowledge and good selling techniques to Guests.
  • Give frequent feedback to RBO crew, and performance manage as appropriate. Reward for above the standard performance and coach for those below standards.
  • Coordinate the ordering, stocking and display of ticketing counters.
  • Handle and resolve first trouble shooting for ticket and system issues
  • Monitor ticketing and RFID wristband distribution and activation. Report on missing or damaged stock.
  • Monitor and report all refund, void and cash variances.
  • Authorize the ticket/RFID wristband transfer process.
  • Develop process for RBO crew to drive high revenue by upselling and upgrading products
  • Reporting on sales, stocks, inventories for office, ticketing cleaning and other stocks needed in the department
  • Submit requisition for all stocks needed by the department.
  • Motivate and encourage RBO crew to create an exciting and vibrant park atmosphere.
  • Ensure RBO crew have the park knowledge to answer Guest enquiries in a helpful manner.
  • Manage, resolve and drive employees within the department
  • Creating procedures, proposals, SOPs within the department.

Job Requirements:

  • Degree qualification in Tourism Management/ Hospitality or Business Management
  • Malay speaking, reading and writing skills essential.
  • Confidence in speaking, reading and writing English essential.
  • Experience with an attractions ticketing system highly desirable but not essential.
  • Computer Literacy in MS Office environment
  • Minimum three years’ experience from a hospitality, airline or retail environment required.
  • Previous theme park, water park, F.E.C. or museum experience an advantage.
  • Demonstrated ability to manage others.
  • Friendly service manner
  • Confidence in communicating with a team.
  • Leadership & Team Work qualities required

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