Resort Box Office Executive

Job Descriptions:

• Coordinate the onsite daily ticketing needs and functions.
• Provide and lead training for all onboarding and/or refresher courses for RBO
• Most work will be required to be performed within a ticketing and office environment, managing data, cash, POS systems and crew members.
• Ensure processes and checks are in place for the opening and closing of the ticketing counters ensuring the appropriate check lists have been followed.
• Recognize RBO crews for the successful demonstration of product knowledge and good selling techniques to Guests.
• Give frequent feedback to RBO crew, and performance manage as appropriate. Reward for above the standard performance and coach for those below standards.
• Coordinate the ordering, stocking and display of ticketing counters.
• Handle and resolve first trouble shooting for ticket and system issues
• Monitor ticketing and RFID wristband distribution and activation. Report on missing or damaged stock.
• Monitor and report all refund, void and cash variances.
• Authorize the ticket/RFID wristband transfer process.
• Develop process for RBO crew to drive high revenue by upselling and upgrading products
• Reporting on sales, stocks, inventories for office, ticketing cleaning and other stocks needed in the department
• Submit requisition for all stocks needed by the department.
• Motivate and encourage RBO crew to create an exciting and vibrant park atmosphere.
• Ensure RBO crew have the park knowledge to answer Guest enquiries in a helpful manner.
• Manage, resolve and drive employees within the department
• Creating procedures, proposals, SOPs within the department.

Job Requirements:

• Degree qualification in Tourism Management/ Hospitality or Business Management
• Malay speaking, reading and writing skills essential.
• Confidence in speaking, reading and writing English essential.
• Experience with an attractions ticketing system highly desirable but not essential.
• Computer Literacy in MS Office environment
• Minimum three years’ experience from a hospitality, airline or retail environment required.
• Previous theme park, water park, F.E.C. or museum experience an advantage.
• Demonstrated ability to manage others.
• Friendly service manner
• Confidence in communicating with a team.
• Leadership & Team Work qualities required