Customer Services Executive (Mandarin Market)

Webhelp Malaysia
Full Time

Job Description

Role & Responsibilities:
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain a deep understanding of the standard operating procedures (SOP) to ensure highest and most accurate form of support.

Job Requirements:
• Candidate must possess at least a SPM certificate, or Diploma or Bachelor Degree in any field
• Fresh graduate are welcome to apply
• Excellent in communication and interpersonal skills
• Required languages: Basic English
• Proficient in Mandarin (both oral and written) as candidates need to deal with Taiwan market

Benefits Offered:
• Medical Leave & Annual Leave
• KPI Incentive
• Medical insurance
• Competitive salary package
• Training provided
• Fast career advancement opportunity
• Opportunities to deal with global market
• Cross culture & fun working environment

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