Functional Consultant

Titanfour Business Solutions
Full Time

Job Description

Key Responsibility Include:

  • Enhance and update knowledge on domain field practices and related technology.
  • Research and identify best practices, standards, and regulations for different industries and map them to the solution provided by the company.
  • Have a basic understanding of industry processes and look at how new technologies can help in the automation of the processes.
  • Attend meetings, training, or seminars and conduct internal sharing sessions with the team.
  • Perform testing on new system functionalities, comes with proper documentation of the process flow and test results.
  • Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
  • Perform daily activity reporting against plans and schedules to the team lead.
  • Ensure daily activities align with company goals and assigned KPIs.
  • Participate in the project progress meetings and proactively identify risk areas.
  • To assist other team members to accomplish the project task.
  • Provide training or sharing sessions to junior consultants or interns.
  • Apply expertise to deliver high-quality consulting services to new and existing customers.
  • Ensure seamless transition through customer lifecycle working closely with presales, professional services, and support teams.
  • Manage the full life cycle of design and testing phases.
  • Develop solution design and lead client throughout implementation and support phases.
  • Assist customers maximize strategic business value from company products to provide them with the vision of their end state solution and roadmap.
  • Lead design activities defining requirements, testing, and provide direction to customers.
  • Analyze and solve complex customer issues related to data and processes.
  • Draw process flows according to customer’s requirements and documents them for project documentation or future reference.
  • Develop/revise functional specifications for customization required by the customer.
  • Perform system configuration according to confirmed customer requirements.
  • Perform data conversion from the customer’s existing system.
  • Develop/revise documentation throughout project implementation milestones: BA documents, gap analysis, UAT test scripts, training material, etc.
  • Provide on-site or backend support to existing customers.
  • System configuration and setup demo data for the presales server.
  • Develop/Update industry requirements documentation.
  • Responsible to reply the Request For Proposal (RFP).


  • Possess Degree in Business Information Systems/Computer Science / Management /Industrial Management / Any relevant.
  • 0-5 years or more working experience in the related field.
  • Experience with ERP systems: JD Edwards, SAP, etc.
  • Good in writing SQL queries.
  • Involved in full-cycle ERP system implementation.
  • Understanding of industry operations/ business challenges and the ability to translate them into solutions.
  • Innovative, team player, passionate, and highly committed.
  • Strong in Collaboration Skills, Positive Attitude, and Energetic.
  • Client and results orientation.
  • Have good documentation skills.
  • Able to communicate with a wide range of people, and to have excellent listening skills to correctly interpret clients’ needs.
  • Managing customer expectations.
  • Experience with database knowledge and Oracle PL/SQL will be added advantage.

Related Jobs